Now Hiring - Call Center Agent in Wilmington, MA

THIS IS NOT A REMOTE POSITION

NEWPRO Home Improvement Solutions, the leading home improvement company in New England, has exciting CALL CENTER AGENT positions open in their Wilmington, MA call center to support company growth, customer demand, and expanding territories.

*The next class for new hires will start on January 23. We are actively reviewing resumes* NEWPRO has been serving New England with home improvement solutions for over 75 years with coverage throughout MA, RI, NH, ME, and CT. Representing nationally recognized brands including KOHLER and Jacuzzi, supported by best-in-the-industry warranties, the products and services include replacement windows, doors, siding, roofing, bath replacement systems, and walk-in baths. Our call center is the engine that drives our sales. It is one of the most critical roles in our organization and is widely recognized throughout the industry as the best of the best! Enjoy our new centralized office and state-of-the-art technology as you set appointments with homeowners who are interested in a remodeling project for their homes! Our top performers earn between $75,000-$100,000/per year! The call center hours are M-F 8:00 a.m. - 8:00 p.m. and Sat-Sun 9:00 a.m. - 1:00 p.m. As one of the first lines of customer interaction, you will represent NEWPRO by talking to homeowners from inbound and outbound calls who would like to have an in-home sales representative visit them to provide a quote for their project. We strive to deliver an exceptional NEWPRO experience to every homeowner from initial contact through the life of their project and every employee through personal and professional growth opportunities. If you want to be a part of changing lives in a positive way…...we'd love to hear from you.
WE WANT TO TALK TO YOU IF YOU ARE:

• Ambitious, high-energy, & outgoing
• Determined, consistent, and persistent
• Passionate about exceeding expectations
• Coachable
• Reliable
• Able to perform well in a fast-paced cooperative environment!
• A good listener
• Detail-oriented
• Service-oriented and patient
• A good team player

PRIMARY JOB RESPONSIBILITIES:

• Speak with potential customers via inbound/outbound calls and set qualified appointments for in-home sales consultants.
• Engage with customers who have requested more info on NEWPRO's products & services, create urgency, and set appointments for in-home sales representative
• Engage with our CRM to track customer interactions and disposition
• Deliver the customer an exceptional first impression

WHAT'S IN IT FOR YOU:

• Extensive training and ongoing support to help you succeed and achieve goals.
• Use training platforms that will optimize your success.
• Lucrative earnings, one of the highest in the industry.
• Competitive bonus structure & rewards program.
• Fun, exciting environment.
• Satisfaction of helping others.
• Room for growth.
• Become a better version of yourself!

BENEFITS:

• Generous Paid Time Off policy
• Holiday Pay
• Health, Dental & Vision
• Company paid life insurance and long-term disability
• 401K with company match
• Pet Insurance
• Supplemental Insurance
• Flex Savings & Health Reimbursement Accounts
• Company events and employee engagement initiatives

Come find your home here at NEWPRO! Send us your resume and someone will get back to you ASAP! NEWPRO's Mission Statement: Helping people live better lives by delivering a hassle-free, first-class home improvement experience. EEO STATEMENT:
NEWPRO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy, and pregnancy-related conditions, or any other characteristics protected by law